Retailer Impressions

Rocky's lost Santa gift

Now that the holiday shopping season is winding down, were there any standout retailers, good or bad, in your experience? I shopped plenty of different venues, everywhere from Amazon.com to my local Target. Here were some of my impressions.

First let’s get the bad stuff over with. Just a minor offense by our local Golfsmith store but they allegedly ran out of gift boxes in the first week of December, no doubt due to the swarms of golfers who hit the store so soon before Christmas. Really? You couldn’t estimate better than that? Old Navy lost points in my book because they were charging for their boxes. Even at Christmas time? Here’s the worst of it. Disneystore.com lost my child’s Santa gift before it even got to UPS. It was a Mickey Mouse bean bag chair I know he would like (were any of you lucky enough to get this one?), I ordered it a month before Christmas (just to be safe) and they still botched it up. Worse, they stayed in denial throughout all of my communications with them until it finally came down to the wire and then they had no choice but to fess up. By then the item was out of stock and too bad for me. Grrrrr. But wait, the customer service department, who annoyingly told me they wanted me to have a “magical experience” every time I corresponded with them could only muster enough magic to present me with a $10 voucher on Dec. 21 to be used towards shipping of another item. Do I really want to put myself through this again? I think not, the voucher didn’t even cover the cost of the 2 day shipping I would need. Upon further presenting my case, one sole rep decided I should get more for my trouble. My ears perked at the sound of this, I’ve been sick this week and didn’t particularly want to go out in the rain looking for that last minute item, I was hoping for a Disney pass or at least a decent gift card. I got a $12 plush Mickey to arrive on Christmas Eve. I’m not holding my breath on that one. I also found a couple of other friends who have had bad experiences with the online Disney store so scratch this vendor off my list.

Now the good. The JC Penney store, which, like many stores now, had to do away with their gift wrap department (so sad to see this service go) came through on the boxes, I even got extras just for the asking, no hassles. They put out some great coupons like $10 off anything (yes, you could actually get a $10 item for free) and had decent markdowns and lines that were tolerable. Macy’s had some super sales and huge discounts, boxes included as well. Nordstrom tends to be pricier and the sales less impressive but the customer service is usually right on and everything is so nicely folded in tissue and placed in great sturdy bags. Online stores Sears.com and BarnesandNoble.com came through with my orders in a timely manner, everything packaged nicely and bonus points/special offers were received. Sears has a club that’s free to join and Barnes and Noble has a free kid’s club that allowed us some extra discounts. Free shipping was a plus as well as the ability to return gifts at their local stores.

That’s a wrap for me. Happy Holidays!

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